Blog Update

In late 2009, I made the very difficult decision to change jobs, and leave the agency that Ross and Jazz had become such an important piece of. Professionally, it was the right choice, but the thought of my pups no longer being there for the kids was truly heartbreaking.

Currently, Jazz is focusing on his work as a Guide Dog puppy, rather than as a "therapy dog." We do drop by the previous job a few times a month for some consultation work, and Jazz is always excited to be back to visit his friends, and they are equally excited to see him :)

I hope that someday the blog will be back up and running with new adventures in my current employment setting - youth corrections. Until then, please enjoy the memoirs of all the children these two amazing dogs have helped in the last two years! And, thank you for caring enough to follow along with us in this incredible adventure we have had!

The Runaway

11/13/09

As I glanced out my office door to see who was headed up the stairs, I saw a child followed by a woman from HR. Since children are rarely on the second floor, and never supervised by HR staff, I immediately knew something was awry. The woman from HR said that the child was looking for my boss, and then the boy asked for my previous boss. I let him know that she no longer worked there, and tried to get more information about what he needed. The boy was resistant to provide much information, but did offer his name, and I recalled that he had been a resident of ours previously. He had run away from his foster home, and wanted to readmit to residential.

The boy was anxious and appeared ready to bolt at any minute. Knowing that we needed time to track down his legal guardian, and an incentive to keep him around long enough for someone to arrive for the boy, I asked him if he had ever met Jazz. He hadn't, but he had known and loved Ross. As I spoke with the boy in the hall, Jazz peeked his head around the corner and looked inquisitively at the boy, as if inviting him in to come visit. I invited the boy into my office to visit with Jazz, and so he did.

The boy remained anxious, and wandered back out of my office and into the hallway. I was worried that he might try to run again, so I kept a close eye on him. So did Jazz. The boy hovered in the hallway, and eventually I let him know that Jazz was worried about him. Jazz never took his eyes off the boy. The boy came back in my office and began petting Jazz again. Eventually, he began to ask questions about where Ross was, and I explained the process of Guide Dog training and how Ross went to live with a family who needed him. The boy asked questions about Jazz, and got to know him too.

Eventually, people arrived to help the boy, and by that time he was calm and cooperative. With the great help of my coworkers, quietly making phone calls while I distracted the boy, we were able to keep him located and safe until someone arrived for him - thanks to Jazz!

And, I sent him off with a Ross replicate :)

Jazz the Q Dog

11/9/09

Today I was covering the "Q" pager for my coworker. When kids are physically restrained, staff have to page the "Q" to receive authorization for the restraint and to ensure the safety of all involved. I learned early with Ross that having my puppy with me when I arrive on scene calms the children immediately, and typically results in an immediate deescalation. Today, as Jazz and I walked across campus to respond to a call, we passed one of my coworkers who greeted us with a smile, "Hi Q Dog."

Later we responded to a call from the hospital unit. As Jazz and I walked onto the unit, we saw a girl outside the door on the patio, yelling at and verbally threatening staff outside with her. Having worked with her many times before, I knew she would be immediately distracted and calmed by Jazz's presence. I knocked on the full-length plexi-glass door to get her attention, then pointed down towards Jazz. To my surprise, she responded by flipping me off and continued to yell at staff. I realized that she didn't see Jazz was there. I then cracked the door enough to tell her that he was. A look of surprise came across her face, and she immediately stopped yelling and stepped back from the door. Without me saying another word, she exclaimed, "I'll be on track!" and she backed away further from the door. True to her word, she followed directions, and calmly sat down and petted Jazz. Within minutes, she debriefed with staff and moved on with her day. Crisis diverted.

Halloween Happy

10/31/09

I was called to assist with staffing on the hospital unit Halloween night. Holidays are often difficult for our kids. They are exciting and anxiety provoking. Sometimes it's just too much stimulation. Sometimes it's the change in routine. Other times, it's the reminder that these kids are in residential treatment, and not at home with their families.

Fortunately, things calmed quickly and I was able to enjoy some time with the kids in non-crisis. Prepared with back-up, I had Jazz with me, just in case ;) We entered the family room to join a quiet girl I had only met once before. She was sitting silently, waiting to watch Mary Poppins, which was just starting on the DVD player. I sat down next to her, positioning Jazz on the floor away from most of the debris other kids had left behind. The girl watched curiously as Jazz sneakily scoured the floor for goodies. I corrected him, repositioned him, and attempted to watch Mary Poppins. This routine continued for some time, the girl watching Jazz more than she watched the movie. After some time, I heard a quiet voice say, "He just ate a piece of paper." I looked down, and sure he enough, he sucked up a tiny piece of scrap paper I had been keeping my eye on. I pretended to scold Jazz, knowing well that he had taken opportunity of me losing focus. The girl laughed quietly and had a huge grin on her face.

After a bit, another girl, who knows Jazz, joined us as well. She attempted some obedience with him, snapping her fingers at him with every command she gave. Jazz ignored her completely. I kindly instructed the girl as to correctly giving commands, and attempted to model it for her. The quiet girl continued to watch in fascination, chuckling at the live show we were putting on for her: Jazz naughtily trying to vacuum every crumb off the floor, the other girl awkwardly trying to "train" him, and me trying to manage both of them.

Eventually, Jazz gave up on cleaning the floor, and rolled over for some tummy rubs. The two girls took turns scratching his belly, amused at how he kicked his legs in response. The girl who had been attempting to command him became fascinated by his lips and gums, playing with his face as he laid on his back and stared at her upside down with those mischievous puppy eyes. It was Halloween at the facility, and at least 3 kids were happy (2 human, one puppy).

Jazzy Greetings

Despite my lack of updating the blog, Jazz has been busy at work... mostly practicing his greetings.

Unlike Uncle Ross, Jazz is truly a puppy. He gets excited easily, and sometimes forgets his manners. He often fools me by his calm demeanor in the office, and I forget that he's still just a puppy :)

Early in the month, Jazz met a cute little girl in foster care, whose head is shaved and wears a scarf to cover it. We met her in the lobby, and Jazz was so happy to make a new friend. The next week, we saw her and her mother as we entered another building. The girl excitedly told her mother, "There's the puppy again!" Her mother kindly told her that she hadn't met the puppy before, and I kindly informed her mother that she had. She happily greeted Jazz, and he happily greeted her back. The following week, as we rounded the corner in the hall of the same building, I saw Jazz's head pop up and he started to lunge on the leash. I corrected him, and had him sit to calm. Around the corner I saw the girl with the scarf. Jazz had sighted her first, and he was so excited to see his friend again! After he calmed, I allowed him to say hello. He laid down on the floor next to her and enjoyed a belly rub.

On the hospital unit, Jazz has a favorite little boy he has befriended, who is just his size. They both get so excited when they see each other. The boy exclaims "Jazzy!" and Jazz attempts to bound on him with love. Of course, bounding isn't allowed, so I try hard to keep all of Jazz's feet on the ground while he greets. He's been known to pop his front feet off the ground though, just quick enough to cover the boy's face in slobbery kisses. Every greeting is an opportunity to practice "four on the floor."

This past week, Jazz and I were called to the unit to assist with a blood draw. I must admit, with all the blood draws Ross and Jazz have helped with, I'm slowly developing a desensitization to my needle phobia. If nothing else, I suppose it's therapeutically beneficial to me in that way... On Friday, we entered a small office where the boy was waiting with the phlebotomist, nurse, and manager, refusing his blood draw. As we entered the room, Jazz immediately spotted the boy, ignored all of the adults, and climbed into the boy's lap, covering his face with kisses. The blood draw was ultimately unsuccessful, but there was a brief smile on the boy's face in a moment of stress and fear.

The puppy raiser in me knows that Jazz needs to keep working on appropriate greetings, but the psychologist in me knows that sometimes there is nothing better than the pure joy between a puppy and a child. Two happy kids in different bodies :)

Jazz's Unit Debut

9/23/09

Now that Jazz is 6 months old, and suddenly matured, I decided that it was time for him to make his debut on the residential units. Today was the perfect opportunity, as I had the crisis pager and Ross was always my saving grace in instantly calming the kids. I hoped Jazz could follow in his paw prints.

When we arrived on the state hospital unit, one of the little boys who we were going to check on was in the hallway. He was SO excited to see Jazz, and exclaimed in joy! I had put Jazz's Halti on, as he sulks in it, I figured it would subdue him some and prevent him from jumping on the kids in excitement when they scream with excitement at his presence. Jazz was very good. He greeted the boy happily, then laid down... and instantly pulled his Halti off with his dew claw. He proceeded to cover the boy in kisses, and he remained on the floor as the boy enjoyed his company. I took the Halti off, and put it in my pocket.

As I entered the unit, we were greeted by more excited children, who were all very well mannered with Jazz. Jazz acted as if he had been on the unit a million times. He sat with the kids, took in all of the attention, and wasn't at all distracted or overwhelmed by the activity on the unit. The girl who used to be largely nonverbal approached Jazz and began asking me questions about him. She then reached down, wrapped her arms around him, and picked him up. Just like she loved to do with Ross. Jazz, just like Ross, took it in stride and wasn't concerned at all, though the staff member who was supervising the kids became very worried and insisted she put Jazz down. I explained the history of this behavior, assured the staff that she wasn't hurting Jazz, and asked her to put him back down, which she did.

Jazz was officially initiated!

A Little Jazz Time

Today, we scheduled a little private "Jazz time" for one of the boys at work. This boy has been in one or another of our programs for years, nearly as long as I've worked there. Unfortunately, his story hasn't changed much. He's a sweet boy, and he works hard to pretend that everything is OK, and most of the time, he's pretty convincing. But the truth is, it isn't OK. He has a lifetime of family problems that have resulted in multiple out-of-the-home placements. The one thing that has been consistent for him in all of these years is us. It saddens me that a treatment program is the one constant in his life, the one place that he feels secure and a success. And it saddens me that after all of these years of attempting to help him and his family so that they can be happy together, he was permanently removed from the home.

And, while he continues to present as a happy kid who is just rolling with the punches, we know differently. We know him.

Staff thought that it would be helpful for him to have some private Jazz time during this difficult transition, so his therapist brought him to my office this morning to visit.

Jazz was thrilled to have a visitor! He loves the kids, and loves it when someone will play with him (since mostly he just sleeps while I work - like a good Guide Dog). They played tug, and Jazz showed off all of his bones. He happily reared and gently planted his paws on the boy. I had to remind both of them that Jazz needed to keep his paws on the floor. But they were both so happy. Jazz pranced around and was as cute as can be, and the boy grinned from ear to ear as he played with the puppy.

If for only a few moments, Jazz helped him to truly forget his problems today, and to smile for real.

Jazz to the Rescue

8/20/09

Two hours after I had intended to leave the office, as I prepared to finish the last document I had to complete before I left for the day, a call came over the intercom: the hospital unit needed all the staff assistance they could get. This meant one thing: the kids were out of control.

As I headed to the unit, I saw kids running back and forth, one child bolt out of his bedroom in his underwear, and staff working hard to calm and separate the kids. Straight ahead, I saw one of the older girls sitting in a chair, clients and staff surrounding her, and she had that look in her eyes that told me she was barely holding it together. She's a big kid and, when she loses control, others get hurt. She's also one of my favorite kids.

Her story is one that makes me smile... When she arrived on our unit last year, she was so depressed and angry, that I litterally didn't see her face until weeks after her admission. She isolated a lot, and when she out and about, her head was always hung, her hair in her face, and the only time she lifted it was to swear at, threaten, or spit on you. Any attempts to speak to her instantly resulted in one, if not more, of these responses.

Because of her size and assaultiveness, staff were sincerely afraid of her. When she wanted something, her way of telling you was to start swinging her fists. She was assaultive towards other kids, and she was assaultive towards staff.

She was one of Ross' many success stories. She is the child who he sat and guarded, when everyone else was afraid to approach her. She was guarded and slow to warm up to him, but Ross taught her one thing that she didn't have with humans: trust.

Over the months, she has made incredible improvements in her treatment. She walks tall now, and I can always see her face, often smiling. She approaches me on her own, and always asks eagerly about the dogs. Her aggression and depression have decreased significantly, she has built positive relationships with family members, and she works hard to make good decisions.

Today, she transitioned to a lower level of care, a positive outcome of her treatment progress. Today was a landmark in her life. And I saw it getting ready to crumble as she was pulled in by the negativity around her.

I checked in with staff to see how she was doing, and upon hearing that she was doing pretty well not feeding into the chaos, I asked her if she wanted to go visit Jazz. She jumped up instantly, exclaiming "yes!" (Actually, I asked her if she wanted to go visit Ross (I accidentally call Jazz "Ross" all the time), and after exclaiming, she flatly told me that she can't go visit Ross because he's at his new home, but she wanted to visit Jazz. Did I mention that she has also developed a sense of humor?)

We headed back to my office, where Jazz was laying down. His ears perked as he heard us approaching, and he bounced up in excitement when he saw her. She spent the next half hour playing with him in my office, talking the entire time, and laughing at his antics. She had a million questions about the Guide Dog puppies. I couldn't get any work done, while answering all of her questions, but I was so proud of this child who hardly used to speak, and had no one who was excited to see her.

Nirvana

8/7/09

I received the call today, that after flying through all 10 phases of training in a mere 8 weeks, Ross was career changed for traffic sensitivity. I wasn't surprised. Disappointed, but not surprised. I had actually expected the call weeks prior, and was relieved each week to see Ross climb on the phase report and not receive the dreaded call I know so well.

I knew that the decision had not been an easy one. I knew that the staff were putting every effort into helping Ross succeed as a Guide. Had they not, he would have been CC'd weeks prior, like I anticipated. I had no doubts that Ross would excel in training, but he had developed a fear reaction to traffic when he was about 9 months old, and he never quite fully recovered. I was grateful to the training staff for all of their hard work, but I also knew that whatever Ross' career would be, it would be the right one, guide dog or not.

I was honored by the kind training report they wrote about Ross:

"Ross" is an average sized well behaved dog that is affectionate and a willing worker. He adjusted well to the kennel environment and quickly bonded with his primary instructor. He also enjoyed community run and played well with roommates. During community run "Ross" frequently will "talk" with a bone in his mouth to the staff.

"Ross" is highly food motivated and especially enjoyed learning through our clicker training techniques. He appeared very well prepared for training and was a pleasure to work. He consistently required minimal handling around distractions and is eager to please. His guidework and obedience responses progressed at an above average rate and he seemed to thoroughly enjoy learning new behaviors.

Unfortunately, "Ross" has displayed sensitivity to traffic throughout training. This was identified at the beginning of training and "Ross" was put on a traffic socialization program using high value food reward. Despite seeing some improvements when loud or heavy traffic approach him from behind, he continued to startle and show significant sensitivity. "Ross" is being career changed due to his traffic sensitivity.
"Ross" has many exceptional qualities and has an extensive puppy history of working with special needs children. He would make a wonderful Canine Buddy candidate.

I think the most difficult part about the news was that I had to make a decision. If Ross graduated as a guide dog, I wouldn't have any say in his future. But, as a career change, his future was suddenly in my hands. I knew two things: 1) I couldn't adopt him myself. I would love to have Ross for the rest of his life, but he was born to do greater things in this world than keep me company; and 2) Ross needed a kid. Unfortunately, there weren't any Canine Buddy applicants waiting for dogs.

8/8/09: Fun Day

Today was Fun Day, an appreciation day of sorts that Guide Dogs hosts for puppy raisers. Fun Day is usually just that, but today I was preoccupied by Ross' career change.

After more difficult decisions for my club members, it seemed that this year we were at Not-So-Fun Day. I was lucky to have the opportunity to "spy" on Ross while there. He was out in community run with his friends, and his big ol' head and the way he followed his trainers around and eagerly demonstrated his tricks to earn a treat or two, were a dead giveaway that it was him. I hid where he couldn't spot me, and was careful to be very quiet. As much as I wanted to see him, I knew he would be distraught if he knew I was there and couldn't be with me. And so, I watched silently and soaked in the pride of how much he had bonded with his trainers, and how happy he was at Guide Dogs.

During the day, I was informed that there might be a placement option for him, and so I went to speak with the person who knew more information. She informed me that there was a boy, who had applied for a Canine Buddy, but who did not qualify for the program due to logistics regarding his visual impairment. With the exception of the official Canine Buddy title, the home was in every way a Canine Buddy placement - Ross would be the boy's beloved pet and companion, and show the boy how wonderful a guide dog can be to have in your life. I didn't hesitate. I knew that this is who Ross was destined to spend the rest of his life with! And so, I asked about the details of making it happen. It was simple: Ross would load on the puppy truck that afternoon and make the drive to San Rafael, where he would be transported to his new home. It was very sudden, and I was expecting more time before he left me forever, but I think this was for the best. I didn't have any time to second guess my decision, and Ross would get to his little boy that much faster!

I walked back to the kennel and informed his caretakers that they should say their goodbyes, as he was leaving that afternoon. As they informed their boss, I was given permission to visit with Ross. As the conversation ensued, Ross turned his attention towards us and looked at me. I asked, "Since he's looking right at me, can I go say hi now?" The caretakers kindly let me enter the kennel area, where they moved Ross from the group to a separate area where we could visit. Ross walked towards me without hesitation, and began to sniff the kibble bag hanging from the back of my waist. He must have caught my scent in his kibble sniffing, because all of a sudden he jumped on my back in excitement! He proceeded to turn and jump on my front, erupting into great WOOFs as he repeatedly slammed his body against mine with love. A greeting usually undesired, this is the reunion that every puppy raiser secretly hopes for.

Suddenly, everything was good again. My boy was happy, I got my unforgettable reunion and time to say goodbye, and he was going to spend his life with a child. I was truly happy.

I took some pictures of Ross, and my husband arrived to say hello to Ross and take more pictures. I smiled from ear to ear, and it was genuine.

We left temporarily to finish our Fun Day activities and to let Ross' trainer have some individual time to say goodbye as well. He had captured her heart just as much as he had captured mine, and I knew it would difficult for her to let him go as well. I put Ross back in the run with his friends, and as I walked out of the kennel, he jumped on the fence and let out another great WOOF!

At the end of the day, I went back for my final goodbye. I was able to take Ross out of the kennel for a while, and he got to visit with my puppy raisers and we took more pictures of him with nephew Jazz. Jazz was so happy to see uncle Ross again!

As I was getting ready to take Ross back to the kennel, his trainer arrived to let me know it was time. As we walked back to the kennel together, Ross pulled towards his trainer. I handed her the leash, and as we walked down the sidewalk together, Ross walked between us, turning his head from side to side to make sure both of his moms were still there. He was a happy boy.

I was fortunate to be able to stay with Ross until he boarded the puppy truck. As we sat and waited, he climbed into my lap, his hind legs still on the floor, and gave me a big kiss, just like he used to always do! He had grown in size and maturity, but he was still my big "Baby Woss."

I watched as he eagerly boarded the puppy truck, joined by many of his puppy club friends. As the truck was loaded, I learned more about the home Ross was going to. It turns out that the boy has a sister, and the sister is in dire need of a friend. Ross has two kids. And he will change their lives in ways they could never imagine.

The Little Things (Continued)

Today I received a handful more of hand made thank you notes from the kids for our presentation last week. Some of the younger kids drew pictures for me. Jazz sitting near a fire hydrant appears to be a common theme ;)

The notes read:

Dear Whitney,

I loved Jazz.

He was so cute.

Thank you for bringing him.

From,

M

To Whitney and Jazz

Thank you for comeing!

Made by

B

G

And the one that captures my heart the most:

(On the cover) Thanks for bringing light into our dark day.

(Inside) Dear Whitney,

Thank you for showing us the dog. I really appreciate it. I'll probably will see you around sometime. Bye!

(On the back) thanks! (with a smiley face)

The kids also made cards for Mei and Sarah & Wayne. I don't know what they say, but I don't need to.